Shipping policy

 

Order Processing

Each Candle Kush Luxe candle is hand-poured to order and requires time for production and proper curing. Please allow 5–7 business days for your order to be prepared before it ships. Processing times may be longer during holidays, sales, or high-volume periods.

Shipping & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery times may vary depending on your location and the shipping method selected at checkout.

Shipping Address

Please make sure your shipping address is correct before placing your order. Candle Kush Luxe is not responsible for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

Delays

Once an order has been shipped, delivery delays caused by the shipping carrier or weather conditions are outside of our control.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please submit your request through the Contact page on our website within 3 days of delivery. Please include your order number and clear photos of the item, packaging, and shipping box.

Questions?

If you have any questions about shipping, please contact us through the Contact page on our website. We’ll respond within 1–2 business days.