Refund policy

At Candle Kush Luxe, we want you to love your purchase. Because our candles are handcrafted products, all sales are final.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please submit your request through the Contact page on our website within 3 days of delivery, and our Customer Support team will assist you.

Please include:

• Your order number
• The name used to place the order
• Clear photos of the damaged item, packaging, and shipping box

We will review your request and, if approved, work with you to provide an appropriate resolution.

Returns & Exchanges

We do not accept returns or exchanges for candles that have been opened, used, or damaged after delivery.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

For questions regarding returns or refunds, please contact us through the Contact page on our website. We’ll respond within 1–2 business days.